Terms & Conditions

Hi there! We're excited to be part of your special event. To make sure everything runs smoothly, here's a simple breakdown of our booking terms. Please take a moment to review them.

1. Booking and Payment - Let's Get You Locked In!

1.1. Booking Confirmation & Deposit

Your booking is confirmed once you've signed our Service Agreement and paid the initial 25% deposit. Until both are received, your date remains available for other enquiries and bookings.

The deposit must be paid within 14 days of signing the Service Agreement. This non-refundable deposit secures your date and covers our initial administrative, planning, and scheduling commitments, including reserving your chosen date and declining other enquiries for that time.

1.2. Paying the Rest - Closer to the Big Day

The remaining balance needs to be paid 14 days before your event.

1.3. Last-Minute Bookings - No Problem!

If you book within 14 days of your event, we'll need the full payment upfront.

1.4. How to Pay

We usually accept bank transfers and will provide our bank transfer details upon confirmation.

1.5. What Happens if Payment Isn't Made?

If payments aren't made on time, we'll send a reminder notice 2 days after the due date. If payment is still not received within 7 days of the reminder, we might have to cancel your booking, and unfortunately, you'd lose your deposit. We also reserve the right to withhold performance if the full amount hasn't been received. Your booking date may be released to other clients if payment isn't received by the due date.

2. If Things Change - Cancellations and Rescheduling

2.1. If You Need to Cancel

We understand things can happen, and here's our policy on cancellations:

  • The 25% deposit is non-refundable.

  • If you cancel within 30 days of the event, 50% of the remaining cost will be payable.

  • If you cancel within 14 days of the event, the full remaining cost is payable. Please let us know about any cancellations in writing (email is fine).

2.2. If We Have to Cancel

If an unforeseen circumstance prevents us from performing (e.g., sudden illness, severe injury, or critical equipment failure), we'll do our best to find you another great singer of similar quality. If we can't, you'll get a full refund of what you've paid. We won't be responsible for any other costs you might have because of the cancellation, such as venue fees, catering, or other vendor costs.

2.3. Want to Change the Date?

If you need to reschedule, please let us know as soon as possible. This depends on our availability.

  • If you reschedule within 60 days of the original event, there will be a fee of 20% of the total cost.

  • If you reschedule more than 60 days before the original event, there will generally be no fee, subject to our availability.

  • For weddings rescheduled by more than 6 months, a re-evaluation of pricing may be necessary due to potential changes in our pricing structure or operational costs.

3. Performance Details - What to Expect

3.1. How Long We'll Perform

The specific performance times, duration, and package details are set out in the accompanying Service Agreement. Any schedule changes on the day of the event must be requested in advance and are subject to our agreement. If you request extended performance time on the day, and we are available to accommodate it, an overtime fee of $500 per hour (or part thereof) will apply and will be invoiced following the event.

3.2. Setting Up and Packing Down

We'll need about 60-90 minutes to set up our equipment before we start and 30-60 minutes to pack down afterwards. This time isn't part of our performance time. If you need us to set up much earlier or pack down much later (i.e. more than 1.5 hours outside of our performance time), there might be an extra fee for our waiting time.

3.3. Our Equipment

We'll bring our own professional sound gear, unless we've agreed otherwise. If you need specific equipment that we have to rent, that cost will be extra. For outdoor events without easy access to power, it is your responsibility to arrange and pay for battery-powered equipment if needed.

3.4. What We Need at the Venue

Please make sure we have a safe, dry, and level space to perform, with sufficient and accessible power outlets (we typically require a standard double power outlet) near the performance area. If it's outdoors, we'll need adequate shelter from the weather (sun, rain, and wind) to protect both us and our equipment.

3.5. Song Requests - We're Happy to Consider!

If you have special song requests, please let us know at least 30 days before the event. We'll do our best, but we might not be able to learn everything. There may be an agreed-upon extra charge for learning new songs, which we will discuss with you beforehand. This charge covers the additional time required for arrangement and rehearsal.

3.6. Using Our Microphone

If you or your guests need to use our microphone for speeches, please let us know beforehand. We reserve the right to decline if it interferes with our performance or equipment. Clients will be responsible for any damage to our equipment caused by misuse from themselves or their guests.

4. A Few Extras to Keep in Mind

4.1. Food for Longer Events

If your event is longer than 3 hours, we require a hot meal and non-alcoholic drinks for each performer. This is standard industry practice for engagements of this duration and ensures we maintain our energy and focus to deliver a fantastic performance.

4.2. Chatting with Guests

If you'd like us to interact with guests in a certain way (like letting them sing along), please let us know in advance so we can plan accordingly. We reserve the right to manage guest interaction to ensure performance quality is maintained and our equipment is protected.

4.3. Any Changes to Your Event?

Please tell us as soon as possible if any big details change (like the venue, times, or significant logistical changes) as it might affect our performance and could involve extra costs.

4.4. Keeping Everyone Safe

We have the right to stop performing if we feel unsafe, if there are threats to our safety or equipment, or if anyone is being abusive or significantly disrupting our performance. If this happens, the full performance fee will still apply.

4.5. Unexpected Events (Force Majeure)

Neither party shall be liable for any failure or delay in performance under this Agreement (other than for obligations to pay money due and owing) to the extent such failure or delay is caused by acts of war, terrorism, pandemics, government restrictions, natural disasters, or other causes beyond the reasonable control of the party affected (a 'Force Majeure Event'). If a Force Majeure Event occurs and prevents our performance, we will endeavour to reschedule your event. If rescheduling is not possible, the initial deposit will remain non-refundable, and we will not be liable for any additional costs incurred by the client due to such cancellation or postponement.

5. The Legal Stuff (Don't Worry, It's Standard!)

This agreement follows the laws of New South Wales, Australia. Any disputes arising from this agreement will be subject to the non-exclusive jurisdiction of the courts of New South Wales, Australia.

6. That's the Whole Story!

This document (our Terms and Conditions), together with your signed Service Agreement, constitutes the entire agreement between us regarding your event. This combined documentation supersedes any prior discussions, representations, or understandings between the parties relating to the subject matter of your booking, unless explicitly incorporated into these documents.

By proceeding with your booking, you confirm that you have read, understood, and agree to these terms. We're really looking forward to performing for you!