Privacy Policy

Last Updated: 23 June 2025

At Rizk&Rule, we understand the importance of your privacy. This policy outlines how we manage your personal information, reflecting our commitment to transparency and our adherence to the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth). Our aim is to handle your data responsibly and clearly.

1. What is Personal Information?

Personal information refers to any information or opinion that identifies you, or makes you reasonably identifiable. This includes details that might be true or not, and whether or not it's recorded.

2. Information We Collect

We collect only the personal information essential for providing our vocal duo services for your event.

This may include:

  • Contact Information: Your name, email address, phone number, and potentially a mailing address. This allows us to communicate with you effectively.

  • Event Specifics: Details relevant to your event, such as the date, time, venue, event type, and any particular requests or preferences for our performance.

  • Communication Records: Any correspondence exchanged between us, whether through our website's contact form, email, or direct messages.

3. Website Data Collection and Hosting

Our website is hosted by Squarespace. Like most modern websites, Squarespace automatically collects certain visitor data to ensure the site functions correctly, for security purposes, and to provide us with analytics on website traffic and usage patterns.

This automatically collected data may include:

  • Information about your browser, device, and network.

  • Your IP address.

  • Web pages you visited on our site, and the pages you visited immediately before coming to our site.

  • Details about your interactions with our site, such as clicks, scrolling, and timestamps.

Squarespace also uses cookies and similar technologies to facilitate these functions. You can learn more about Squarespace's privacy practices by reviewing their own Privacy Policy on their website.

4. How We Collect Information

We collect your personal information directly from you when you:

  • Submit an enquiry through our website's contact form.

  • Communicate with us via email, phone, or social media.

  • Provide details during consultations or when formalising our Booking Agreement.

5. How We Use and Disclose Your Information

Your personal information is collected, used, and disclosed for the following core purposes:

  • To respond to your enquiries and provide you with detailed information about our services.

  • To facilitate and manage our vocal duo services for your event, covering aspects like scheduling, planning, and performance delivery.

  • To process payments for services rendered.

  • To maintain accurate business records and for general administrative functions.

  • To meet our legal obligations.

We assure you that we do not sell, rent, or trade your personal information to any third parties for marketing purposes.

6. Sharing Your Information

We only disclose your personal information for the purposes for which it was collected, or for directly related purposes that you would reasonably anticipate. This may involve sharing information with:

  • Your event organiser, planner, or the venue: This is done with your consent or when necessary to coordinate event logistics and ensure a seamless performance.

  • Our professional advisors: Such as our accountant or legal counsel, strictly when required for professional advice.

  • Government or regulatory bodies: When legally mandated.

7. International Data Disclosure

Your personal information is primarily stored within Australia. We do not generally disclose personal information to recipients outside of Australia. Should an exceptional circumstance arise where such disclosure is necessary (e.g., if we utilise a cloud service provider with servers outside Australia), we commit to taking reasonable steps to ensure that the overseas recipient manages your personal information in compliance with the Australian Privacy Principles.

8. Information Security

We implement reasonable measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our safeguards include:

  • Storing data on secure servers or in protected physical files.

  • Utilising secure communication methods where appropriate for sensitive information.

  • Restricting access to personal information to authorised personnel only.

  • Maintaining internal policies for data handling.

Once personal information is no longer required for its intended purpose, we take reasonable steps to securely destroy or de-identify it.

9. Your Rights: Access and Correction

You have the right to request access to the personal information we hold about you. You may also request that we correct any information that is inaccurate, incomplete, or out of date.

To exercise these rights, please contact us via our email address: info@rizkandrule.com. We will respond to your request in a timely manner and take all reasonable steps to update your information as required. A reasonable fee may apply for providing access to information, but not for correcting it.

10. Anonymity and Pseudonymity

Where it is lawful and practicable, you have the option to engage with us without identifying yourself or by using a pseudonym. However, to effectively provide our vocal duo services and manage your event, it will typically be necessary for us to collect your personal information.

11. Privacy Concerns and Complaints

If you believe we have not adhered to the Australian Privacy Principles or have any concerns regarding how your personal information has been handled, please contact us in writing.

We will promptly investigate your complaint and work to resolve it in accordance with the Privacy Act. If you are not satisfied with our resolution, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Any revisions will be published on this page, and the "Last Updated" date at the top will be adjusted accordingly. We encourage you to review this policy from time to time.

13. Contact Us

For any questions about this Privacy Policy or our privacy practices, please contact us directly:

Rizk&Rule: info@rizkandrule.com